Bringing a fleet together to achieve your overall goal

Fleet

Bringing a fleet together to achieve your overall goal

For a charity to operate, each moving cog has to work independently and in sync. From the volunteers in your shops to the fundraisers on the streets to the van drivers on the road, everyone has a part to play in your well-oiled machine.

You might have a different idea of which is most valuable, but we believe the core of your charity is your fleet. You could say we’re biased, but the fleet is the only way to get donated items from shop to customer or vice versa. If you want to achieve your goals, you need your fleet to work fluidly and flawlessly – every van and every driver.

Organising your staff

Let’s start with the drivers. Their job will be different every day. They’ll go to new places, meet new people, and who knows what strange items they’ll pick up along the way. Unfortunately, they’ll probably experience the same problems far too often. Traffic, road works, delays – all too frequent for their liking. It’s enough to put anyone in a sour mood.

But you need them at their best to deliver the best possible service. You can’t have them meeting donors with a foul attitude. There are ways you can make their lives easier (more on that in a minute) but you can still work on their morale.

Remind them why they’re doing what they’re doing. Whatever your cause is, it’s something worth fighting for. And don’t give them a vague notion, such as “you’re doing this to fight cancer” or “you’re doing this to help starving children”. Find an actual case study – an actual human being – they can connect with. A human face that shows what they’re doing matters.

Organising your fleet

If you want your drivers to be in a better mood, you can always give them the tools to get their job done right. A modern, efficient, environmentally friendly fleet is what you need. We know in charity, it can be tempting to save money by going for older models. But there’s a reason they call Euro 5 vehicles “dirty vans”. They are out of date and if you’re caught in a clean air zone operating one, you could be looking at a £1,200 fine.

It might seem like an expensive upfront cost, but choosing a Euro 6 van now will save you the hassle in the future. They are cleaner and more efficient, so you’re doing the right thing for your wallet and the environment.

You can also equip it with the latest technology with a host of tools your drivers will be grateful for. Even a simple GPS unit can help avoid unnecessary traffic delays. It can also help you at HQ keep track of where each vehicle is, who’s driving it, and what they’re upcoming stops are.

The greater good

It might seem counter-intuitive as a charity to spend money on your fleet. But it will actually help you bring in more money so you can help your cause. It comes back to what we were saying at the start – every cog needs to work smoothly. To meet your goals, you need to work at the most optimal. And to do that, your fleet needs to be the best it can be.

At Charity Fleetcare, we understand how important your fleet is to your operations. That’s why we’re dedicated to making it great. If you would like to discuss your fleet needs, feel free to get in touch on 0800 014 9797.

How to improve the charity donor experience

charity donor experience

How to improve the charity donor experience

It’s a good time to be a charity if the numbers are to be believed. Overall charitable giving is on the rise and 60% of people claim to have donated to a charity in the past year. Whether they’re donating cash, goods, or taking part in fundraisers, people love to help out for a good cause.

But is something holding them back from donating to you? Maybe you haven’t seen this same rise in generosity, or maybe you feel there’s more you could be doing. The answer might be in the donor experience. Is it a pleasant one or are your staff hurting your chances? Let’s go through the various touchpoints of your charity and see where we could improve.

In-store

Most people will meet your staff in one of your high street stores. With vintage fashion all the rage these days, plenty of people are scouring charity shops looking for a rare find. So you might see more in-store custom than you’re used to.

For many, your shop workers and volunteers will be the only point of contact. When training your staff, it should be like any other retail store. You want them to be friendly, cheerful, and helpful to make the donor experience better. Thankfully, volunteering attracts altruistic types so your staff should already be good-natured. If that’s the case, work on their efficiency and speed, so people don’t become fed up with a shop assistant who can’t work a till.

On the streets

Collecting money on the streets is a delicate act. Some people have a bad reputation on the streets and nothing turns potential donors away like a pushy salesperson. The key here is finding the staff with the right level of enthusiasm and personable skills. They need to be able to approach people with ease and have thick skin to not be offended by a “no”.

To make their lives easier, supply them with clear, bold signage. This way passersby can see what they’re donating to and don’t need to be given the sales spiel. Also find them a good location to collect, organise a fair rota so people don’t get tired, and get the right permits in order.

On collection

Another key touchpoint is when you send drivers to pick up donations. For many, this might be the only time they see someone from your charity. If they have the good grace to donate their unwanted clothes or furniture, the last thing you want to do is turn them off donating again with a moody driver.

You don’t want them to turn up late, unenthusiastic, grunting at the donor. You can help this by making their lives easier. Give them the fleet technology they need to get from A to B in a fast and stress-free manner. It’s also worth reminding them of why they’re doing this. Appeal to their human nature and remind them of the good cause they’re contributing towards.

This goes for all your staff. During a hard day’s work, it’s easy to lose sight of why we’re doing what we’re doing. Remind them of the people, animals, or causes you’re helping. By bringing that back into the forefront of their minds, you’re already well on your way to building the perfect team and the perfect donor experience.

At Charity Fleetcare, we know how important the donor experience is. And we care how your fleet performs, for the sake of your charity and your drivers. If you want to talk about your charity fleet solutions, get in touch on 0800 014 9797.

How updating your fleet technology can increase your efficiency

Fleet technology

How updating your fleet technology can increase your efficiency

It’s the early hours of the morning. Your driver has turned up for his next shift. Another day, another set of deliveries to pick up. So far, so normal for your charity fleet driver. Throughout the day they’ll hit traffic, barely make pick-ups by the skin of their teeth, and – hopefully – make it home in time for the news.

But it doesn’t have to be such a hassle. This doesn’t have to be a normal day for your drivers. If you invest in new technology for your fleet, you’ll recover from the short-term loss of cash in no time at all. Here’s what your driver’s day could look like with some simple technological improvements.

Before they leave

Before they set off, the first thing your driver does (after their morning brew, of course) is complete a simple DVSA-compliant vehicle safety check. Thanks to the on-board TomTom device, recording their checkup is effortless. A copy of the check is sent to management so you have everything you need.

Speaking of management, they’ll easily be able to see who’s in which vehicle, during what times, and where they’re going. Everyone is on the same page, meaning no time is wasted on chasing up vans or drivers.

Hitting the road

Pre-checks done, the driver can hit the road and pick up their deliveries for the day. Thanks to the TomTom Live Traffic, they can see where there are traffic jams in real-time. The GPS will guide them down a quiet, alternate route so your driver can get to where they need to be faster and safer.

While they’re driving, you know they’ll be safe. Front and rear cameras record everything that happens so if there’s an accident, you can back them up if it’s not their fault. And their GPS data feeds everything back to you. You can see where they are at all times. Need to send them an update? You can send them a message and the text-to-speech program will read it to them so they don’t get distracted.

Picking up deliveries

When your driver gets to their stop, even signing for the delivery is simple. Everything is signed for digitally so no paper is wasted. And once it’s logged on the system, you know where it is at every point until it’s dropped off.

And we would be remiss to not mention Gift Aid. The same tablet they sign will also automatically prompt donors to sign up for Gift Aid. This will bring in more vital Gift Aid donations; it could even double the amount you get!

Then it’s onto the next delivery. And the next one. And the next one! Because you’re saving so much time thanks to the GPS, you can pick up more donations than you used to. More donations mean more money for your cause, which you can’t complain about. Then it’s back to the depot and your driver is done for the day. With such an easy-to-use van, they won’t be able to wait for their next shift.

Technology is there to make our lives easier and our operations more efficient. If you’re looking for a simple way to add value to your charity, consider upgrading your fleet today.

At Charity Fleetcare, our focus is on making your fleet the best it can be. Whether you’re leasing or hiring, we can upgrade your fleet technology so you can increase your efficiency and bring in even more donations. If you’d like to find out more, get in touch on 0800 014 9797.